Returns + Exchanges

Returns & Exchanges Policy

At OluKaiShop, we want you to love your footwear journey. If things don’t fit or look quite right, we are here to help with hassle-free returns and exchanges within 30 days of your purchase delivery date.

Policy Conditions

• Items must be returned within 30 days from the date of delivery.
• All products must be in new, unworn, and unwashed condition with all original tags and packaging intact.
• Items marked as “Final Sale” cannot be returned or exchanged.

Exchanges

We offer free exchanges for different sizes or colors of the same style. If you wish to exchange your item, please contact our support team to secure your replacement inventory. Once your return package is scanned by the carrier, your exchange order will be processed and shipped.

Returns for Refund

You can choose to return your items for a refund back to your original payment method. Please note that a standard restocking and shipping fee of $6.00 will be deducted from your total refund amount to cover return transit costs.

How to Initiate a Return or Exchange

1. Email our support team at [email protected] with your Order Number and the reason for your return/exchange.
2. Our team will review your request and send you a prepaid Return Shipping Label via email.
3. Pack your items securely, attach the prepaid label to the package, and drop it off at the designated carrier location.

Refund Processing Time

Once we receive and inspect your returned items at our warehouse, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and credited back to your original method of payment within 5-7 business days.

1-Year Quality Warranty

We stand behind the quality and craftsmanship of our footwear. OluKaiShop offers a 1-year warranty from the original date of purchase against manufacturer defects. This warranty covers issues relating to defective materials or production flaws. Please note that normal wear and tear, misuse, alteration, or damage caused by improper care are not covered under this warranty. To submit a warranty claim, please email us at [email protected] with your original order number and clear photographs of the defect.